Refund policy

For inquiries about returns, please contact us attokyo@ippodogallery.com. Returns must be sent to the following address:〒104-0061 Isei Bldg. 3F, 1-8-17 Ginza, Chuo-ku, Tokyo

If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at any time attokyo@ippodogallery.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since we approved your return, please contact us at tokyo@ippodogallery.com.